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DELIVERY AND HANDLING



Total order amount Price
Less than HK$2500 HK$100
HK$2500 or more
Shipping rates for (HK,KWLN, N.T) only		 FREE

Delivery times

Deliveries will be made Monday – Saturday (excluding public holidays).

Please allow 1-2 working days for delivery

Your order will delivered by a courier, a signature is required on delivery.  Please examine the goods immediately upon delivery for any deficiencies and/or damages. By Signing the delivery note, you acknowledge that your order is correct and that you accept the package.

You may authorize another person to sign the parcel for you. The authorized person acknowledges the same, once delivery note is signed.

**International Shipping - Email info@winedirect.com.hk for a quote**

Details

Please remember to leave us your contact details when placing your order so that our representative can contact you regarding the delivery time.

We only deliver to one address per order. If you wish us to deliver to more than that one address please place a separate order for each location. Alternatively, please contacts us to make special delivery arrangements before placing your order.

If you have a specific date by which you must have your wine please specify it in the "Special Instructions" field at the Checkout or just call/email us and we'll sort it out.

You will receive an email confirmation when your order is dispatched. Your order will then be delivered to you the next working day.

For orders below HK$2500.00 you can either Collect Free of Charge from our Yau Tong (By Appointment Only), or we charge HK$100.00 for local delivery (HK, KWLN, N.T.).

 

Pick Up

Pick up is welcomed in our Showroom ( By Appointment Only)
Address

5B-2, 13 Ko Fai Road, 
Well Town Industrial Building
Yau Tong, Hong Kong 
Tel: +852 2323 2129

 

Opening hours
Mon-Fri 10:30am - 7:00pm
Sat 10:30am -1:30pm
Sun & Public Holiday Closed

 

FAQ
 
What if I do not have a PayPal account?

A PayPal account is NOT required! - You can use a credit card in the normal way.
When you arrive on the PayPal payment page you can ignore the login box and instead click on the link that is shown in this example:

 
(PayPal - Credit Card checkout example)

 
Bank Transfers
 
You may also choose to pay by bank transfer upon checkout but we will not ship your order until the funds are received into our account.
If you have an HSBC account, bank transfers are usually very quick (often immediate during business hours) but if you use another bank it can take three days or more before we receive the money. Please allow sufficient time for clearance.

Cross checking funds received via bank transfer takes time so please help us by emailing the bank transfer details and include the order number and the amount paid. If no advice is sent to us your order may be delayed. Any payment advice received after 4:00pm cannot be not be processed for 24hours